Telescope is looking for a full-time Creative Consultant with a passion for gifting. The role is dynamic and includes product sourcing, graphic design, customer support, and project management.

APPLICANTS MUST SUBMIT:

• Resume

• Design Portfolio

• Cover Letter

Send all 3 of the above to hi@telescopestudio.com for your application to be considered.

THE ROLE:

Applicants for the Creative Consultant position must have formal design training, meticulous project management skills, and be well-versed in client communication best-practices.

Your role as the Creative Consultant will have you interfacing directly with our customers daily on their projects by sourcing, designing, pricing, and presenting product options, delivered as lookbooks for a wide variety of events and initiatives.

From the idea phase to placing an order, you’re there each step of the way to make recommendations, instill a sense of trust, and make sure that we’re meeting the client’s budget, goals, and timeline with your product curations.

Like any customer-facing role, you’ll need to be able to prioritize your work effectively to stay on-track for deadlines, manage multiple projects simultaneously with high-level accuracy, and maintain a genuine and helpful line of communication with customers at all times.

Success in the role is measured with accuracy on deliverables for our customers, daily time management fluency, and smooth communication workflows. This role is closely tied to revenue, so designs and product curations make up a large part of success in the role, as the lookbooks you create end up being the interface by which customers place orders with Telescope.

You’ll have a genuinely supportive team here at Telescope across departments. Effective communication and a desire to work collaboratively with our internal team and with your customers will make your time in this role a success.

We’re looking for individuals who live in Los Angeles, California and are able to work from our Arts District studio near Downtown LA. As a design studio that sells physical products, the Creative Consultant role requires in-person review of product samples, color-matching, and final sign-off on the items you’ve created for our clients.

Active participation to identify ways to improve your workflows and to bring innovation to your role are encouraged. As Telescope continues to scale, we’ll provide opportunities to grow within the company and hope to have team members that can see further than what’s currently in front of us, past the day-to-day responsibilities toward the future we’re building together.

If this sounds like a great fit for you, please review the below specifications for the role.

RESPONSIBILITIES:

• Collaborate with clients to identify products that fit their budget, goals, branding, and timeline.

• Use client branding to source and design products.

• Master our industry’s customization methods, print types, and materials to execute accurately on designs.

• Price products accurately to reflect the relevant customization methods used in your designs.

• Create Lookbooks with thoughtful product descriptions and accurate information to share with clients.

• Establish partnerships with brands, manufacturers, and suppliers to source new products.

• Track inventory, production timelines, and customer timelines to keep projects on-track.

• Plan and communicate the client's project timeline effectively to meet all deadlines.

• Manage multiple projects simultaneously from start to finish with extreme accuracy.

• Communicate frequently and clearly throughout the day with customers and our internal teams.

• Create order estimates for client projects inclusive of products, fulfillment costs, and services.

• Provide relevant, accurate, timely information to Telescope’s Success & Fulfillment teams when orders are approved and sent into production.

• Review and approve supplier artwork proofs for all of your customers’ orders.

• Own a book of business of new and existing clients and demonstrate thorough understanding of their departments’ organizational structure.

• Develop clients’ ongoing programs and proactively plan for and initiate future opportunities.

• Report on account health for your book of business’ departments and points-of-contact at each company.

• Forecast accurate value and close date for every project.

• Track and report your weekly productivity including lookbook output.

QUALIFICATIONS:

• Bachelor’s Degree in a relevant design field.

• 4+ years of work experience in a design field (e.g. product design, fashion design, graphic design, web design, interior design, or architecture).

• Advanced proficiency in Adobe Photoshop

• Proficiency in Adobe InDesign

• Proficiency in Adobe Illustrator

• Awareness of web-based design tools such as Figma and Canva.

• Understanding of design file types and vector vs pixel imagery.

• Understanding of the Pantone color-matching system, RGB, CMYK, and other color modes.

• Experience with client or customer account management is required.

• Advanced project management and timeline management skills.

• Professional and detailed communication skills.

• Moderate mathematical skills are required for product pricing, artwork proofing, and gift box design.

• Moderate familiarity with the Google Suite (Email, Sheets, Slides, and Docs)

• Experience with, or a strong interest in, branded merchandise and custom products.

• A passion for gifting and relationship-building.

• Must live in Los Angeles, California and be able to work from our Arts District studio near Downtown LA.

NICE-TO-HAVES:

• Experience with Asana or similar project management platforms.

• Experience with Shopify or similar ecommerce website builders.

• Experience with Slack or similar communication platforms.

• Experience with Zendesk Sell or similar sales platforms.

• Experience with Quickbooks or similar finance platforms.

• Previous experience as a buyer of swag or corporate gifts for your company.

• Previous experience in the advertising specialities industry.

• Previous experience with product or fashion design from idea to production.

• Previous experience in music merch design or as a museum merch buyer.

• Passionate about gift-giving and thoughtful acts of kindness.

• Interest in and/or knowledge of product sustainability.

• A love for “good design” principles.

THE STUDIO PERKS:

• Hybrid: we work in the studio four days a week Monday through Thursday to collaborate across departments easily, from our creative team, to our warehouse team.

• We collectively work from home on Fridays.

• Variety of work spaces in the studio, from our planetary tables to the lounge area, and kitchen bar.

• Booth for meetings or heads-down work. Conference room for larger group meetings.

• Fully stocked fridge and pantry for snacks, light lunches, and a variety of beverages.

• Complimentary parking in front of the studio for all employees.

• Dedicated lockers for your personal belongings.

• Photo studio for professional product photography.

• Fully-equipped sound stage and grand piano for live music and performances.

• Invites to exclusive live events that we host at the studio.

• Games galore: cornhole is a team favorite.

• PTO throughout the year, plus a company-wide consecutive two-weeks off (PTO) for the holidays (during Christmas and New Year) every year.

• Your well-being matters: Premium health, dental, and vision insurance provided.

• Health Savings FSA available for employee contributions.

• Basic life insurance provided.

• 401k available for employee contributions.